Our last-minute dresses and swatches ship within 1-2 business days from the date you place your order. Delivery will be based off of your chosen shipping method that can be selected at checkout.
Our made-to-order dresses are cut to order, not produced in bulk, therefore these orders ship within 5-7 weeks from the date you place your order.
For more information in regards to shipping, please contact [email protected]
Our last-minute dresses are eligible for returns but they must be postmarked within 7 days of the receipt of your dress to be eligible for a return. The dress must remain unworn, unaltered and with tags still attached for us to accept your return. We will then process the return successfully and refund you the total amount if you meet all of the guidelines and criteria.
Before you ship your last-minute dress return, you must contact customer service via email at [email protected] or phone at 800-538-5633 to let our team know you will be starting a return.
The customer is responsible for the shipping of the last-minute dress to us and postmarked to:
ATTN: Bill Levkoff
44 S Broadway FL 11
White Plains, NY 10601
Our made-to-order dresses are cut to order with meticulous attention to detail. Due to this, we do not accept made-to-order dress returns.
Our swatches are not eligible for returns, exchanges, or refunds.
If you are having an issue with any dress, please reach out to [email protected] and we will work with you to ensure customer satisfaction.
Cancellations and Exchanges
Our made-to-order dresses can be cancelled within 48 hours of order placement.
Our last-minute dresses and swatches can be cancelled within one hour of order placement.
To cancel your order, you can log into the My Account section if you checkout using your Bill Levkoff account and cancel your order in your account history (within the cancellation window).
If you ordered as a guest, please reach out to our customer service at [email protected] with the words "CANCELLATION REQUEST: ORDER NUMBER" in the email title.
When the order has been successfully cancelled, you will receive a confirmation email of your cancellation and a refund on your order total. Please allow several business days for processing of this refund. If your dress is already being manufactured, we may not be able to cancel your order.
We do not currently accept exchanges. You can cancel your existing order and place a new order if you would like to change the order.
Unfortunately Bill Levkoff does not provide price adjustments on prior purchases.
It is our priority that you are happy with your Bill Levkoff experience. If you have any issues with returns or cancellations, please email us at [email protected]